What is the return process?

Skinkok return policy

Please contact our Customer Service here and include the following details in your enquiry:

  • Order Number,
  • Name of the Item,
  • Reason for return, and
  • Item Photo

Return policy for strictly unopened product and Items purchased as part of a set, or a multi-item pack must be returned as a whole set can only be returned within 30 days of purchased 

You need your receipt for proof of purchased.

  • For a full refund Item must be in its original purchase condition to qualify for a refund*. Packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Refunds will only be processed based on the original method of payment.
  • Items purchased as part of a set, or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items which have been stated as non-exchangeable or non-returnable. Such as any of our diy microdermabrasion tools.
  • Customer rights under any applicable consumer law are additional to and not affected by Skinkok return and exchange policy above.
  • We cannot refund nor accept return and exchange for our product Diamond wand once it’s bought. We reserve the right not to have any return policy specifically for this item as the wand tip once bought we will take it into consideration that it’s being used as the seal can be easily broken and there is no knowing if the tip has been used. This does not apply to our wet Dermabrasion at home hydration facial tool only if the box hasn’t been opened.

Can I return an item purchased online instore?

Yes you can just email us first and talk to us : info@skinkok.com